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Returns & Exchanges

Store credit on may be issued for damaged or defective items that are reported within 7 days upon receiving delivery.

If you are unsatisfied with your merchandise, we will gladly issue store credit on for a return request submitted within 7 days upon receiving delivery. 

You will be responsible for shipping back the merchandise, undamaged and in original full packs on your own terms.

Email to receive approval for return prior to returning unsatisfied merchandise.

  • All returns are issued AS O & O STORE credit only. No refunds will be given. 
  • Shipping and handling charges are non-refundable.
  • All returns must be approved prior to shipping to receive credit.
  • Any returns sent to our showroom without prior approval will NOT receive store credit.
  • Any requests for returns and exchanges after 7 days will not be approved.
  • There is a 10% re-stocking fee for any items returned without its original packaging.

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